Q16. What is the Two-Factor Authentication and how does it work?
Two-Factor Authentication (2FA) provides an additional layer of security for verifying the identity of a UOB Personal Internet Banking customer. With Two-Factor Authentication, UOB Personal Internet Banking customers will be required to provide a unique One-Time Password (OTP) in addition to the current Username and Password upon login.
Q17. What is SMS-OTP?
SMS-OTP is a one-time password delivered to the mobile phone of a UOB Personal Internet Banking customer. For this option, the customer's mobile phone number must be registered with the Bank.
Receipt of SMS is dependent on your mobile network operator's roaming service.
If you are overseas, you may wish to consult them to find out more about the delivery of the SMS to you.
Q18. What is Token-OTP?
Token-OTP is a one-time password obtained from a security device (Token) issued to UOB Personal Internet Banking customers.
Q19. Is Two-Factor Authentication compulsory and will I be affected by Two-Factor Authentication?
As Two-Factor Authentication is compulsory, it will apply to all UOB Personal Internet Banking customers.
Q20. Why is Two-Factor Authentication important? What does it do for me?
Two-Factor Authentication allows the Bank to provide additional security to Internet Banking customers. It ensures that only authorised customers can gain access to account information and transact securely.
Q21. When do I need to carry out Two-Factor Authentication?
You are required to carry out Two-Factor Authentication when you perform any of the following transactions:
- Login to UOB Personal Internet Banking
- Add new payees
- Change of personal particulars and address
- Change of UniAlerts Subscriptions
- Change of funds transfer limits
- Transactions with amount higher than the OTP threshold
Q22. What if I have enabled Two-Factor Authentication but do not have my mobile phone or Token with me; and I urgently need to use Personal Internet Banking?
In this case, you will be able to login to UOB Personal Internet Banking using your Username and Password to perform balance enquiries only. You will not have access to perform transactional activities.
Q23. Why is One-Time Password (OTP) required?
This is an additional authentication required for login to UOB Personal Internet Banking and funds transfer arrangements. With this added security feature, you can enjoy greater peace of mind knowing that new payees nominated for funds transfers have been authorised by you.