UOB Personal Internet Banking

Q1. What is UOB Personal Internet Banking?

UOB Personal Internet Banking & UOB Mighty app are the specialised platforms developed by UOB to provide secure online banking services.

UOB Personal Internet Banking & UOB Mighty let you access your bank accounts and carry out banking transactions anywhere with an Internet connection, providing you a convenient way to manage your finances, as it is available around the clock, 24 hours a day, 7 days a week.

Q2. What can I do with UOB Personal Internet Banking?

You can manage your account and perform a wide range of banking transaction, perform some self-services via UOB Internet Banking without going to our office.

Refer here for more information.

Q3. Is there a fee or cost for using UOB Personal Internet Banking or UOB Mighty?

No, it is currently a free service. It's free of charge for information inquiry, fund transfer and bill payment.

Q4. Why should I use UOB Personal Online Banking?

UOB Personal Internet Banking allows you to access your bank accounts and conduct banking transactions anywhere with an Internet connection. UOB Personal Internet Banking offers a convenient way to manage your finances, anytime, anywhere.

Q5. If I lose my Internet connection while doing a UOB Personal Internet Banking transaction, how will I know if my transaction has been processed?

Please check your transaction is done by login to your Personal Internet Banking account > go to the upper left corner of the Online Banking screen near your name and clicking on then select "My Activity".

Q6. How can I be sure that you have received my banking instructions?

After you complete the transaction successfully, you can check the status of your transaction by going to the upper left corner of the Online Banking screen near your name and clicking on  then select "My Activity".

Q7. Who can sign up for UOB internet banking account?

To have an UOB internet banking account, you should have at least one of the following accounts* with us: Current Account, Fixed or Unfixed Deposit, Loan Account.

*You will need to be either a personal or joint-alternate ('AND/OR') account holder. Note: Joint/And accounts with multiple signing conditions cannot be linked.

Q8. I am already a UOB Vietnam customer, how do I apply for UOB Personal Internet Banking access?

You can self-register your own internet banking account anytime via this online form

Q9. Where I can access to UOB internet banking service?

UOB personal internet banking service can be accessed either via web browser or app.

For web browser: simply go to www.uob.com.vn > select LOGIN > select UOB PERSONAL INTERNET BANKING

For app, simply download 'UOB Mighty Vietnam' from app store.

Q10. Who can use UOB Mighty to transact?

Any UOB Vietnam customer with at least one of the following accounts can do banking using the UOB Mighty app:

Current Account(s)

Your device must also be able to run the UOB Mighty app. UOB Mighty runs on any iOS device with iOS version 13.0 or higher, or Android device running version 10.0 or higher.

Q11. Are there any fees when banking with the UOB Mighty app?

No. There are no extra fees when using the UOB Mighty app to do banking. When using certain banking services including but not limited to wire transfers to other banks in the form of cash deposit or foreign currency transfer, there will be applicable fees.

Q12. Is there any system setup required in order to use UOB personal internet banking service?

* For UOB Personal Internet Banking

Our recommended system setup for accessing UOB Personal Internet Banking is as follows:

PC configuration:

• With Internet connection
• Windows XP, Windows 7, Windows 8
• Web Browser*
• Internet Explorer 8.0/9.0/10.0, Firefox 19, Google Chrome 25

Macintosh configuration:

• iPhone 4 Safari browser on iOS 4.1
• iPad Safari browser on IOS 6.0
• iPhone & iPad configuration:

With Internet connection:

• Windows XP, Windows 7, Windows 8
• Web Browser*
• Internet Explorer 8.0/9.0/10.0, Firefox 19, Google Chrome 25

*Please note that all Beta versions are not supported.

UOB Personal Internet Banking employs 128-bit Secure Sockets Layer (SSL), which is internationally recognised as the highest standard in commercially available encryption technology. 128-bit Secure Sockets Layer (SSL) is adopted by banks in Singapore and financial institutions worldwide. Your browser must support 128-bit encryption to enable your access to UOB Personal Internet Banking. To check your browser's encryption level, follow the steps below:

Microsoft Internet Explorer:

• Select 'Help' from the Internet Explorer menu bar.
• Select 'About Internet Explorer' from the drop-down menu.
• The 'About Internet Explorer' dialog box will provide information on your browser version and encryption level.

Firefox version:

• Select 'Help' from the Firefox menu bar.
• Select 'About Mozilla Firefox' from the drop-down menu.
• The 'About Mozilla Firefox' dialog box will provide information on your browser version.

* For UOB Mighty app: iOS device with iOS 13.0 or higher or an Android device running 10.0 or higher.

Q13. Can I have more that one Username?

You can only have one Username and Password.

Q14. Can I change my UOB Personal Internet Banking Username?

Once you have selected your preferred UOB Personal Internet Banking Username, you will not be able to change it. For security reasons, choose a Username which will not be easily known to a third party

Q15. Can I change my UOB Personal Internet Banking Password?

Yes, simply log in to your internet banking on Website browser > click on ‘Change Password’ by hovering over the top left corner of your UOB Personal Internet Banking screen (near to your name). As a security measure, change your Password periodically.

Q16. I have forgotten my UOB Personal Internet Banking Username/Password. What should I do?

You can use your active ATM card to retrieve Username and/ or reset your Password on UOB personal internet banking platform (both website & app version). Please find here for detail guidelines.

Q17. I am not an UOB Vietnam customer. How can I apply for UOB Personal Online Banking access?

To access UOB Personal Internet Banking, you must have an account opened at UOB Vietnam. You can open an account through UOB Mighty and also register for UOB Personal Internet Banking.

Q18. How to register Token? How long does it take to receive this device?

Please refer to guidelines on How to register SecurePlus Token.

Upon successfully registered SecurePlus Token on UOB personal internet banking, you will be receiving the device within 5 working days for location inside Ho Chi Minh City or 7 working days for location outside Ho Chi Minh City.

Q19. I have registered Token, now I can't receive this device through the address registered with UOB Vietnam but want to receive it at another address, is it possible?

To check delivery status and request to send Token to another address, please contact our hotline 24/7 for further support: 1800599921 (domestic); +842838989999 (overseas).

Q20. Haven't used Token for a long time, but today I use it again, Token gives error 'Error/Expried', what should I do next?

Please bring your SecurePlus Token security device to the nearest Vietnam branch for further support.

Q21. How to increase transaction limit?

You can change limit on UOB personal internet banking (website version). Please refer to guideline on How to change limit. 

Q22. How can I transfer money after I have successfully created a PIB account and have a Token?

Please refer to guidelines on How to initiate a fund transfer. 

Q23. I want to view my statement online, what should I do?

You can view & download your online statement on UOB personal internet banking website version. Please login to your UOB personal internet banking account > Overview > eStatement.

Q24. After entering wrong information many times, my UOB Personal Internet Banking account has been locked, what should I do to unlock it?

You can use your active ATM card to unlock account and reset your Password on UOB personal internet banking platform (both website & app version). Please find here for detail guidelines. 

Q25. Does the bank have detailed instructions on how to register and use internet banking?

Please refer here for guidelines on How to register & transact on UOB personal internet banking account. 

Q26. Why do I have to add beneficiary information to the list of beneficiaries to be able to make a money transfer when I don't need to save that information?

The creation & saving of payee information is to ensure that the fund transfer made to the beneficiary that has been authenticated, and in case you need to transfer to same payee in next time.

If you don't want to save Payee, you can select the One Time ransfer function on website version. Please find section One Time Transfer in Transfer instruction. 

Q27. What is the Two-Factor Authentication and how does it work?

Two-Factor Authentication (2FA) provides an additional layer of security for verifying the identity of a UOB Personal Internet Banking customer. With Two-Factor Authentication, UOB Personal Internet Banking customers will be required to provide a unique One-Time Password (OTP) in addition to the current Username and Password upon login.

Q28. What is SMS-OTP?

SMS-OTP is a one-time password delivered to the mobile phone of a UOB Personal Internet Banking customer. For this option, the customer's mobile phone number must be registered with the Bank.

Note:

Receipt of SMS is dependent on your mobile network operator's roaming service.

If you are overseas, you may wish to consult them to find out more about the delivery of the SMS to you.

Q29. What is SecurePlus Token-OTP?

SecurePlus Token-OTP is an advanced one-time password obtained from a security device (Token) issued to UOB Personal Internet Banking customers.

Q30. Is Two-Factor Authentication compulsory and will I be affected by Two-Factor Authentication?

As Two-Factor Authentication is compulsory, it will apply to all UOB Personal Internet Banking customers.

Q31. Why is Two-Factor Authentication important? What does it do for me?

Two-Factor Authentication allows the Bank to provide additional security to Internet Banking customers. It ensures that only authorised customers can gain access to account information and transact securely.

Q32. When do I need to carry out Two-Factor Authentication?

You are required to carry out Two-Factor Authentication when you perform any of the following transactions:

• Login to UOB Personal Internet Banking
• Add new payees
• Change of UniAlerts Subscriptions
• Change of funds transfer limits
• Transactions with amount higher than the OTP threshold

Q33. What if I have enabled Two-Factor Authentication but do not have my mobile phone or Token with me; and I urgently need to use Personal Internet Banking?

In this case, you will be able to login to UOB Personal Internet Banking using your Username and Password to perform balance enquiries only. You will not have access to perform transactional activities.

Q34. Why is One-Time Password (OTP) required?

This is an additional authentication required for login to UOB Personal Internet Banking and funds transfer arrangements. With this added security feature, you can enjoy greater peace of mind knowing that new payees nominated for funds transfers have been authorised by you.

Q35. How can I be sure that banking online at UOB Personal Internet Banking is secure?

UOB Personal Internet Banking has a system that provides a high standard of security for banking over the Internet. This security system safeguards the confidentiality of your personal account information and banking transactions which employs:

• Multiple levels of firewalls
• 128-bit Secure Sockets Layer (SSL) encryption – currently recognised internationally to be of the highest standard in encryption technology commercially available
• A two-tier authentication technology that uses a Username and Password, as well as a One-Time Password obtained via a token or the customer's mobile phone.

Q36. How can I be certain that the web page I am on is secure?

Upon login to UOB Personal Internet Banking, check that the website address at the top status bar of your browser changes from http:// to https:// and that a security icon (symbolised by a lock) appears at the bottom status bar of your browser. This indicates that the web page you are on is equipped with encryption technology. You can double click on the security icon to view information pertaining to the security certificate for the web page.

Q37. What additional steps can I take to make my online banking experience even more secure?

While the Bank has taken steps to keep your account information secure, you, as a registered user, also play an important role in maintaining the security of your account information.

• Keep your UOB Personal Internet Banking Username and Password confidential. Memorise them and NEVER write them anywhere or reveal them to anyone. Please note that no staff member of the UOB Vietnam should ever ask you for your UOB Personal Internet Banking Username and Password for whatever reasons.
• You should also change your Password from time to time, using the 'Change Password' feature available on UOB Personal Internet Banking.
• Before you exit from UOB Personal Internet Banking, always clear your browser's disk cache, especially if you are accessing your account from public terminals. This will prevent your account information from being stored on the terminals. Instructions on how to clear your browser's disk cache are provided on the screen when you select 'Exit' on the UOB Personal Internet Banking website.
• You should always log out of UOB Personal Internet Banking before moving on to other websites.
• Install an effective personal firewall¹ on your PC together with anti-virus² and anti-trojan horse³ software to safeguard your PC from viruses and malicious programmes. Viruses and malicious programmes may damage and/or destroy your personal data if undetected. Some can even capture your password keystrokes or other personal information, and these details can be transmitted to another person without your consent.

1. Personal Firewall

Personal firewalls serve two basic functions. They protect your system from unsolicited scans coming from the Internet and usually offer outbound controls as well. An inbound scan will look for and block any uninvited commands, instructions, programmes or messages from entering your system, while outbound controls will look for and block unfamiliar programmes (like viruses and Trojan horses) from trying to send out messages from your computer.

2. Anti-Virus Software

Anti-virus software scan your hard disk to locate and remove viruses. To some extent, these products can scan for and possibly remove worms and Trojan horses.

3. Anti-Trojan Horse Software

Anti-Trojan Horse software can identify and remove more programmes that act like Trojan Horses than anti-virus software can. A Trojan Horse programme is usually an innocent programme or utility that you might download on your PC. However, behind the programme's perceived usefulness lurks a function that allows it to damage your computer or steal your personal information. You can refer to our Privacy & Security for more information on Your Role In Safeguarding Your Personal Data And Account Information.