Security

Protecting your finances is our priority

Online and Mobile Security

It’s safe to bank online with UOB. Enjoy the full convenience of secure online banking transactions with our multi-layered security programme. Learn more about how we keep your transactions safe.
WHAT WE DO TO PROTECT YOU ONLINE
SecurePlus Token

SecurePlus Token

UOB uses the SecurePlus token which uses Two-Factor Authentication (2FA). You will be prompted to enter a unique One-Time Password which can be retrieved from your SecurePlus token for your online transactions.

UniAlerts

UniAlerts

Keeps you informed of your transactions.
Get instant updates of your account activities via UniAlerts.
Login to UOB Personal Internet Banking here and click on Account Services > Manage Alerts to register – make sure your contact details are updated.

Unique Login Credentials

Unique Login Credentials

Access your Internet Banking account with a unique Username and Password that cannot be used by anyone else.

Automatic Logout Feature

Automatic Logout Feature

Inactive Internet Banking sessions will be detected by our system and you will automatically be logged out to ensure your account details are not compromised.

phone icon

HOW TO CONTACT US

If you suspect that your account has been compromised, please change your password and contact us immediately by calling
1800 599 921 (Local) or +84 28 3898 9999 (Overseas)
(24/7 including public holidays)

Top Security Tips

When it comes to keeping your account secure, your role as an online banking user is just as important as ours. You may consider adopting these best practices to keep your account safe.

 

Keep your password confidential at all times and do not divulge it to anyone.

 

UOB and our partners will never request for your password. Always keep your Personal Internet Banking (PIB) username, password, One-Time Password (OTP), Debit Card and banking account details confidential at all times.

Do not use personal information

Do not use personal information such as your telephone number, birth date or the like as your password as these will not make strong passwords.

Change your password regularly

Change your password regularly.

Change your password immediately

Change your password immediately if you suspect your account has been compromised.

Always use a mobile device

Always use a mobile device or computer that you trust.

Always log out

Always log out after an online banking session.

Always clear your cache

Always clear your cache after your online banking session before moving to another website.

Install and maintain

Install and maintain the latest anti-virus software on your mobile device or computer.

Use operating systems and browsers

Use operating systems and browsers that are up to date.

Type in the URL of UOB website

Type in the URL of UOB website directly into your browser.

Do not key in your username, password, mobile number or OTP

Do not key in your username, password, mobile number or OTP into suspicious websites or mobile apps.

Check your statements regularly

Check your statements regularly.

Do not grant remote access

Do not grant remote access of your computer to anyone or download any remote control software as instructed over the phone.

Latest Online Threats

Online threats come in various forms and are constantly evolving. With a better understanding of the latest threats, you can stay well informed on how to keep your finances safe. The more advanced the technology is, the more sophisticated scams have become. Always be alerted! Below are some common cases for your reference:

Lucky Draw Winning

You have just won a lucky draw with huge reward! An email or call requests for your card details and OTP to transfer the rewards to you.

Police Investigation

The police or court (or any government agencies) call and inform that you are involved in a serious crime, such as money laundering or trafficking! They need your ID, email, and OTP to investigate. Or worse, you need to transfer a hefty amount of money to them to help the investigation and prove your innocence.

Bank Personnel

A call from a fake bank personnel or representatives of financial service companies (especially e-wallet ones) to request your confidential information (OTP, email, ID…) to help upgrade some services or verify accounts.

Online Selling

You sell something online, and someone from overseas places an order. They claim to transfer the money through MoneyGram or Western Union, and send you a link to a website to verify. The website will ask for your credentials, which will be used to breach your account.

Bank SMS

An SMS purportedly from UOB Vietnam sent to trick victims into accessing fake UOB Vietnam websites to confirm an overseas transfer, or unblock their bank accounts.

Unlock a Service

An email from a service provider requesting your card details and OTP to unlock your login ID because your account has been hacked.

Overseas Remittance Scam

A call from fake personnel MoneyGram or Western Union to notify you on pending transaction and request you to click a link sent via Brand Name SMS to authorize the transaction. You will be re-directed to a phishing website asking for your online banking credentials or card information, which are used to breach your account.

4G SIM Upgrade

You are called by a tele-communication employee offering to support you to upgrade to 4G SIM remotely to enjoy new promotions and avoid cellphone service being cancelled. Then, you are instructed to send SMS with specific syntax which is a way for fraudsters to take control of your SIM. They can retrieve OTP sent to your phone number to make any transactions.

Security Alert

Malware
chevron

Once customers' computers or devices are infected, the malware will attempt to steal the customers' login and authorisation credentials (such as User ID, Password, One Time Password) by altering the flow of logging on to the UOB website. After the first login page, it will show a message "We are currently processing your information, please wait...." which does not exist in the legitimate UOB website.

  • Prompt to input your login credential multiple times even if your supplied information is correct.
  • Sudden slowness in your computer and/or requests you to wait while the system is processing for an extended time.
  • Unusual logon/authorisation procedures and/or re-direct to the unfamiliar website.
  • Always protect your computer by using an anti-virus/anti-malware software and keep it updated with the latest anti-virus. Scan your computers regularly.
  • Do not download or open attachments in suspicious emails.
  • Never reply to unsolicited emails.
  • Avoid accessing unknown and unsecured websites.
  • If you suspect that your computer has been infected by malware, please scan your computer with latest anti-virus/anti-malware software and refrain from using banking websites until your computer is cleaned.
  • Check your last login and transaction history regularly for any abnormal transactions.

Mobile Security

Mobile Security
chevron

Even as you enjoy the convenience of banking on the go, it’s important to keep your account safe. Read more about our security and privacy policies and how to safeguard your mobile banking activities today.

We are committed to meeting and exceeding all industry standards. Protecting your information is our job, and we take it very seriously. Find out how we protect you or take a look at our security policies.

We are committed to maintaining the highest standard on privacy practices. We and our partners will never sell, rent or loan any personal information that you share with us.

We will never request for your password or PIN over the phone, email or SMS. Your password and PIN are private to you – Never reveal them to anyone.