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Have a Question or Feedback?

Reach out to us through our online form, call us or drop by branch and our customer service personnel will attend to your needs.

For Individual

Help and Support	Contact
Personal Banking Account Opening	Application Form
Personal Credit Card Account Opening	Application Form
Personal Banking Loan Products	Home Loan \| Auto Loan
Personal Customer Service Hotline (24/7 including public holidays)	1800 599 921 (Local) \| +84 28 3898 9999 (Overseas)
Credit Card & Unsecured Lending Customer Services (6.30am - 10.30pm daily, 24/7 for lost/stolen/fraud cases)	Click here for more information
Privilege Banking Services (8.30am - 5.30pm, Mondays to Fridays, excluding public holidays)	Booking Appointment +84 886 102 299 (Local & Overseas)
Payroll Service	Application Form
Insurance	Application Form
Enquiry & Feedback	Enquiry & Feedback Form

For Companies

Help and Support	Contact
Business Banking Hotline (8:30am - 5:30pm, Mondays to Fridays, excluding public holidays)	+84 28 3868 9700
Commercial Banking Account Opening	Application Form
Commercial Banking Loans	Application Form
Commercial Banking Hotline (8:30am - 5:30pm, Mondays to Fridays, excluding public holidays)	1800 558 880 (Local) \| +84 28 3933 1999 (Overseas)
*Trade Services Hotline** (8:30am – 5:30pm, Mondays to Fridays, excluding public holidays) *Trade services, domestic and overseas remittance transactions enquiries for non-individual customers	+84 28 3933 1900 (Local & Overseas)
Enquiry & Feedback	Enquiry & Feedback Form

Network

Opening hours: 8:30am – 4:00pm (Mondays to Fridays, excluding public holidays).

Central Plaza (Le Duan) Branch Basement, Ground Floor, Central Plaza Building 17 Le Duan Boulevard, Ben Nghe Ward, District 1, Ho Chi Minh City
Sunwah Branch Ground Floor, 4th floor, 16th floor, 20th floor, Sun Wah 115 Nguyen Hue Street, Ben Nghe Ward, District 1, Ho Chi Minh City
Copac Branch Ground Floor, 1st Floor, Copac Square 12 Ton Dan, Ward 13, District 4, Ho Chi Minh City
Horison Branch Ground Floor and 11th floor, Horison Tower 40 Cat Linh Street, Cat Linh Ward, Dong Da District, Hanoi
Hanoi Branch Lot 01-08, Lot M-02A and Lot M-02B, Pan Pacific Hanoi Office Building 01 Thanh Nien, Truc Bach Ward, Ba Dinh District, Hanoi