You may use your UOB ATM card under the NAPAS network at the following banks (via ATMs have NAPAS Logo) for PIN change, withdrawal and balance enquiry.
You can change your PIN at ATMs of credit institutions that are NAPAS members as the reference list below.
You can withdrawals cash at ATMs of credit institutions that are NAPAS members as the reference list below.
Please call our Hotline for card activation via phone number 1800 599 921 (8.30am - 5.00pm, Mondays to Fridays, excluding public holidays.
Customer can use UOB ATM from Cash withdrawal at ATMs to Goods & service purchase at any POS or Online merchant within NAPAS network.
When receive card, you should check on the information in the card as well as in the envelop.
Activate the card following the instruction.
You should change the PIN at the ATM for the first-time transaction.
After purchasing goods/services at a merchant, present your card, and check whether the transaction amount matches the amount on the transaction slip, sign in the signature panel of the slip, and then key in your PIN into POS device.
For cash withdrawal, enter your card PIN at ATM via Napas ecosystem.
The purchase of goods or services on the Internet Via Napas ecosystem.
When balance is insufficient in your payment account or if your card has expired, you cannot use your card.
When you face to card issue, please call to our 24/7 call center 1800 599 921 for support.
Please be informed that issues related to the other bank will take more time for solving.
Please find tariff as follow link
To check delivery status and request to send ATM card or PIN to another address, please contact our Call Center 24/7 for further support: 1800599921 (local).
6 ways to prevent bank account from ATM skimming
Prioritize using ATMs inside secured lobbies or just visit bank counter in case of withdrawal large amount.
Check for obvious signs of ATM tampering. If there are abnormal points (in colors, materials, patterns ...), do not use that ATM.
Even if you cannot see any visual differences, try to shake and wiggle everything, especially card reader. ATMs are solidly constructed and generally don’t have any jiggling or loose parts.
Hidden cameras are disguised so they can pick up your password. Use your hand to cover your password when doing transactions at ATMs.
Be careful when you hand your card to employees especially at restaurants, bars, convenience stores and so on, especially at unfrequented places to avoid card data being skimmed.
Pay attention to bank’s SMSs and keep an eye on your bank accounts regularly for signs of fraudulent. Immediately notify the bank when a transaction is not made by you.
Immediately contact UOB Vietnam via hotline 24/7 1800 599 921 (Local) or +84 28 3898 9999 (Overseas) to lock the card when it is lost or when you receive a message notifying the transaction you did not make or any other signs of card information disclosure.
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(24/7 including public holidays)
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