Citi to UOB migration: Frequently asked questions

The exact Migration Date will be communicated to you closer to the migration date.

Information on the changes to your products and services will be updated regularly in this FAQ page. Please rest assured that UOB will also promptly notify you of any changes via email/ SMS/ website/ app... Please continue to enjoy your banking services as usual until further notice. 

Yes, Citibank Online and Citi Mobile App can continue to be used normally. Please rest assured that you will be notified in advance prior to any changes being made.

Please find the list of our branches here.

Please perform transactions at UOB Sunwah and Horison branch for your Citi accounts; and at UOB Hanoi, mPlaza and Central Plaza branch for your UOB accounts as per normal. You will be notified in advance prior to any changes being made.

For reporting of lost card, fraud cases, or emergency services, please contact our 24/7 Citi hotline at (84 28) 3521 1111 (Vietnam), (84 28) 3521 1118 (Overseas), or (84 28) 3521 1088 (dedicated for Citigold).

For other inquiries, please contact us from 6:30 AM to 10:30 PM daily.

Rest assured that you will be notified in advance prior to any changes being made.

In the upcoming weeks, we will be sending you a series of communications with detailed information relating to the migration of your Citi products, including the expected downtime/ stop of services that will take place to facilitate a smooth migration to UOB. 

At this stage, you can continue using the bank products and services as per normal. Rest assured that you will be notified in advance prior to any changes being made. 

We will not require your express consent for the transfer of all your Citi-branded products to UOB's system, as we had obtained your necessary consent before we acquired Citi Vietnam's consumer banking business, effective from 01 March 2023. 

Starting from Migration Date, UOB Terms and Conditions will apply to all products and services. For respective UOB product features, rates, fees and charges, and terms and conditions, please visit UOB website.

Starting from Migration Date, UOB Terms and Conditions will apply to all products and services. For respective UOB product features, rates, fees and charges, and terms and conditions, please visit UOB website.

Starting from Migration Date, your products/services will be fully accessible and manageable under UOB's system which carry UOB's trademarks. 

A key point to note is that your Citi Debit Card(s) and Citi Credit Card(s) can continue to be used normally after the migration until we send the new UOB Debit Card(s) and UOB Credit Card(s) to you. We will inform you in advance for this new card delivery.

Some functions may not be available prior to the discontinuation of Citi Mobile App and Citibank Online.

Rest assured that we will inform you in advance for any expected downtime or stop of services.

There is no additional cost/ charge to you for this migration.

Yes, you can download UOB TMRW app via App Store or Google Play.

However, please note that UOB TMRW app will only be available to manage your Citi products after the Migration Date.

• If you are holding both Citi products and UOB products, you can use UOB TMRW app to manage only your UOB products.
• If you are holding only Citi products, you cannot register for UOB TMRW app until the Migration Date. We will update you on the actual Migration Date in due course. Please continue to use Citi Mobile app to manage Citi products until we have further notice.

• If you do not have UOB Personal Internet Banking account, kindly download UOB TMRW app via App Store or Google Play and register as a new user.
• If you have already had UOB Personal Internet Banking account, you can log in to UOB TMRW app with your existing username and password.

Please refer here for instruction.

However, please note that UOB TMRW app will only be available to manage your UOB products. Your Citi products will be available after the Migration Date, please continue to use Citi Mobile app to manage Citi products until we have further notice.

Please download and launch the UOB TMRW app, select "Forgot?", and follow on-screen instructions.

You can also refer to the detailed instruction here.

You cannot register for UOB TMRW app until the Migration Date. We will update you on the actual Migration Date in due course. Please continue to use Citi Mobile app to manage Citi products until we have further notice.

Your Citi products will only be available to be managed on UOB TMRW app after the Migration Date. Please continue to use Citi Mobile app to manage Citi products until we have further notice.

The exact Migration Date will be communicated to you closer to the migration date.

Yes, you can continue to use your Citi Credit Card(s) and/ or Ready Credit Instalment Plan  (RCIP)/ Ready Credit Personal Loan (RCPL) account(s) as usual until further notice. Rest assured that you will be notified in advance prior to any changes being made.

Your existing Citi Credit Card privileges and benefits will remain the same. Rest assured that you will be notified in advance prior to any changes being made.

There is no immediate change to the way you use your Citi Credit Card(s) and/or your Citi Ready Credit/ Ready Credit Installment Plan Account. Rest assured that you will be notified in advance prior to any changes being made.

There is no immediate change to the way you use your Citi Credit Card(s) and/or your Citi Ready Credit/ Ready Credit Installment Plan Account. Rest assured that you will be notified in advance prior to any changes being made.

No, there's no need to sign any UOB forms or documents at this moment. You can continue to use Citi products and services as as usual. Rest assured that you will be notified in advance prior to any changes being made.

There will be no changes to your Citi Miles/ Cash Back Points/ Rewards Points for now. You can continue to earn and redeem your Citi Miles/ Cash Back Points/ Rewards Points as per usual. Rest assured that you will be notified in advance prior to any changes being made.

If you have same billing cycle for both RCIP and RCPL account or you have only RCIP account or RCPL account, there is no change in billing cycle of your RCIP or RCPL account post Migration Date.
If you have different billing cycle between RCIP and RCPL, we will contact and get your confirmation to merge the billing cycle of the 2 accounts before Migration Date. Detailed changes will be sent to your registered email/mobile number for your information.

Yes, there will a change in terms of your Interest Free Days and Payment Due Date for your credit cards. You will have up to 17 days from your statement date to repay balances for purchases, effective from 1 Mar 2025.The detailed changes have been sent to your registered email for your information.

Yes, your name printed on Citi Card(s) (Debit Card and Credit Card) will be changed in the scenario of your embossing name is not complying with the maximum number of characters as determined by us from time to time when your cards are renewed and replaced. The detailed changes have been sent to your registered email for your information.

Yes, the validity period of your Citi debit card will be changed. Your Debit Card will have a validity period of 03 (three) years from the date of issuance, effective from 1 Mar 2025. This Card Validity change maybe changing from time to time and depend on bank discreation. The detailed changes have been sent to your registered email for your information.

After Citi Simplicity+ closure date on 31 Mar 2025, the Bank will discontinue all offers above.

The gifts or offers which you have already received or are eligible to receive from the current promotions will maintain after the Citi Simplicity+ card closure.

After Citi Simplicity+ closing date, the Bank will refund the amount of annual fee based on the number of non-usage months for customer who have already paid on this fee before 20 Mar 2025.

The Credit Limit between your Ready Credit Personal Loan (RCPL) account and Credit Card account(s) is no longer be combined from 12 Apr 2025.

Your Credit Card account(s) (excluding any business card account or/and any secured credit cards) will share a limit, which is defined as Combined Credit Card Limit.

The changes to your Combined Credit Limit is effective from 12 Apr 2025. Please check your new limit on Citi Mobile App or Citibank Online.

Yes, you can continue to use your Citi Credit Card(s) and/or Citi Ready Credit/ Ready Credit Installment Plan Account as usual until further notice. Rest assured that you will be notified in advance prior to any changes being made.

Due to a system update, all Citi Credit Card(s) added to Grab application prior to 20 May 2025 will be temporarily unlinked with the application from 10:00 AM on 20 May 2025 to 09:59 AM on 22 May 2025. To continue enjoying Grab services and promotions, please add back your Citi Credit Card(s) on your Grab application from 10:00 AM on 22 May 2025.

To continue enjoying Grab services and promotions, please add back your Citi Credit Card(s) on your Grab application from 10:00 AM on 22 May 2025.

• Step 1: At the bottom of the menu, locate the ‘Payment’ section and tap on the Settings icon at the top-right-hand corner of your screen.
• Step 2: Select ‘All Payment Methods’ and tap on ‘Add Payment Methods’ to start adding your card(s).
• Step 3: Select the Cards option, then fill in your card details by tapping ‘Scan Card’ or ‘Enter Details Manually’.
• Step 4: Key in the details of your Card number and tap on Save.
• Step 5: You will be asked to key in a One-Time Password (OTP) from your card’s issuing bank. Please key in this OTP and tap on Continue to add your card on the Grab App.

Tip! You may choose ‘Set as primary’ to set this card as your primary card for future transactions.

1. You can enroll for Samsung Pay until end of 20 May 2025. New enrollments for Samsung Pay will no longer be accepted from 21 May 2025.
2. For current users, you may continue using Samsung Pay as usual until end of 19 Jun 2025. Existing Samsung Pay service for all Citi Credit Cardholders will be terminated from 20 Jun 2025.

Samsung Pay service for all Citi Credit Cardholders will be discontinued from 20 Jun 2025 until further notice. Please rest assured that you will be notified in advance prior to any changes being made.

No, you are not required to cancel your Citi Mastercard Debit Card(s). You can continue to use both your Citi Mastercard Debit Card(s) and UOB NAPAS Debit Card for the time being. Rest assured that you will be notified in advance prior to any changes being made.

Your Citi Mastercard Debit Card(s) can continue to be used after the migration until we send the new UOB Debit Cards to you.

Your Citi Credit Cards can continue to be used after the migration until we send the new UOB Credit Cards to you.

After Migration Date, your available Citi Miles/ Cash Back Points/ Rewards Points  before migration will be transferred to UOB where 1 Citi Mile/ Cash Back Point/ Rewards Point is equivalent to 1 UOB Rewards Point with no expiration date. You can redeem your UOB Rewards Point via UOB TMRW app.

If you have set up direct debit authorization on your account for Citi Credit Card/ Citi Ready Credit/ Ready Credit Installment Plan payments, and/or for Insurance products distributed by Citi, the payments will automatically be debited from your UOB account or UOB card transferred from Citi.

You can make payments via the following UOB payment channels:

• UOB TMRW app
• Direct debit through UOB current account
• Bank transfer from another bank (with NAPAS 247). Please select the Beneficiary Bank as “UOB”, which is United Overseas Bank (Vietnam) Limited.

No, there's no need to sign any UOB forms or documents at this moment. You can continue to use Citi products and services as as usual. Rest assured that you will be notified in advance prior to any changes being made.

For reporting of lost card, fraud cases, or emergency services, please contact our 24/7 Citi hotline at (84 28) 3521 1111 (Vietnam), (84 28) 3521 1118 (Overseas), or (84 28) 3521 1088 (dedicated for Citigold).

For other inquiries, please contact us from 6:30 AM to 10:30 PM daily. 

Rest assured that you will be notified in advance prior to any changes being made.

There is no change to the existing Citi PayLite partners until further notice.

Your existing installment plans are not impacted by the migration until further notice.

No, your installment plans remain the same after the migration.

No, your credit score will not be affected by the migration. However, it is important to continue making timely payments on your Credit Card and Citi Ready Credit/ Ready Credit Installment Plan.

Citi Mobile App/ Citibank Online can continue to be used up until the migration. UOB will inform you before the discontinuation of Citi Mobile App/ Citibank Online.

Yes, the existing privileges and benefits at our existing merchants & partners will remains unchanged until further notice. 

Your registration to any campaign running through the transition is not impacted by the migration. Please keep connect with us via e-mail, SMS or you can visit our website to be updated about any change or upcoming new campaigns/offers.

Please ensure you settle your outstanding balance according to the bank statement to avoid additional interest or fee charges or service disruption. If payments are overdue, your Credit Card(s) may be temporarily blocked. Once the payment is received, your card will be reviewed for reactivation.

Your Citi Ready Credit/ Ready Credit Installment Plan accounts will be migrated into UOB's system with a new name called "UOB CashPlus". If you are currently holding both Citi Ready Credit/ Ready Credit Installment Plan accounts, you will have two (02) CashPlus accounts respectively with the same 16 digit account number.

There is no change to your instalment loans. Your oustanding balances will be migrated over to UOB platforms and continue.

You will receive a single monthly e-statement for all your credit card(s), including installment plans moved to UOB’s system. This e-statement will be only available in the UOB TMRW app, where you can download, access, and retrieve them. Please note that for security reasons, UOB will discontinue the delivery of e-statements in PDF format to your registered email.

Your Citi Ready Credit/ Ready Credit Installment Plan accounts will be migrated into UOB's system with a new name called "UOB CashPlus". You will receive a single monthly e-statement for all your UOB CashPlus account(s) held with us. This e-statement will be only available in the UOB TMRW app, where you can download, access, and retrieve them. Please note that for security reasons, UOB will discontinue the delivery of e-statements in PDF format to your registered email.

Your Citi Ready Credit/ Ready Credit Installment Plan Account will be migrated into UOB's system with a new name called "UOB CashPlus". The outstanding balances on the accounts will also be migrated and continue normally.

Please continue to make payment for the outstanding balances to your existing accounts using the same 16-digit account number. For more details on payment channels, please visit Card Services page.

You can continue to use your Citi Credit Card as usual until a new UOB Credit Card is issued to you at a later date. The outstanding balances will also be migrated and continue normally.

Please continue to make payment for the outstanding balances to your existing accounts using the same 16-digit account number. For more details on payment channels, please visit Card Services page.

There will be changes to Credit Card's Fees and Charges after migration. For more details, kindly visit our "Fees and Charges" & "Terms and Conditions".

Please contact Citi hotline at (84 28) 3521 1111 (Vietnam), (84 28) 3521 1118 (Overseas), or (84 28) 3521 1088 (dedicated for Citigold) from 6:30 AM to 10:30 PM daily. 

Please contact Citi hotline at (84 28) 3521 1111 (Vietnam), (84 28) 3521 1118 (Overseas), or (84 28) 3521 1088 (dedicated for Citigold) from 6:30 AM to 10:30 PM daily.

Your Citi Credit Card number will remain the same until further notice.

Your Citi Ready Credit/ Ready Credit Installment Plan Account will be migrated into UOB platforms with a new name called "UOB CashPlus".  Your Citi Ready Credit/ Ready Credit Installment Plan account number will remain the same.

Yes, you can continue to perform both local and overseas ATM cash withdrawals with your Citi debit card until further notice. Rest assured that you will be notified in advance prior to any changes being made.

Yes, you can continue to use your Citi Accounts and Deposits until further notice. Rest assured that you will be notified in advance prior to any changes being made.

No, you cannot open or continue using foreign currency accounts in AUD, GBP, and HKD as the Bank no longer provides account services for these types of currencies. Thus, we will close these accounts in accordance with its Terms and Conditions latest by 31 March 2025. The detailed changes have been sent to your registered email for your information.

From 23 May 2025, we have discontinued receiving new applications for Citi Current Accounts, Citi Deposits and Citi Debit Cards to prepare our system for the migration. We apologize for any inconvenience caused.

No, you cannot open UOB Accounts and Deposits at UOB Sunwah & UOB Horison branch before the Migration Date, as the banks' systems are not integrated yet.

Should you wish to open UOB Accounts and Deposits prior to the Migration Date, please contact our Relationship Manager at UOB Sunwah and UOB Horison branches for support.

Yes, your transfer limit via online channels currently remains unchanged until further notice. Rest assured that you will be notified in advance prior to any changes being made.

No, you are not able to perform banking transaction on your Citi accounts at UOB Central Plaza branch/ UOB mPlaza branch (Ho Chi Minh City) or UOB Hanoi branch (Hanoi) before the Migration Date. Please do your banking at UOB Sunwah branch (Ho Chi Minh City) and UOB Horison branch (Hanoi).

After Migration Date, when your Citi accounts are migrated to UOB's system, you will be able to transact at any UOB branches. 

Yes, you can still enjoy a fee waiver for outgoing telegraphic transfers via UOB Sunwah branch (Ho Chi Minh City) & UOB Horison branch (Hanoi) until further notice. Rest assured that you will be notified in advance prior to any changes being made.

Effective from Migration Date, your Citi account(s) from Citi's system will be migrated to UOB's system with new UOB account(s) number. Your new UOB account(s) number and other details will be sent to you via a letter to your registered address.

You can continue to use your Citi account(s) without any changes until Migration Date.

Before Migration Date, there is no change to your direct debit authorization on Citi accounts. Rest assured that you will be notified in advance prior to any changes being made.

If you have set up a direct debit authorization on a Citi account for Citi Credit Card/ Loan payments, and/or Insurance products distributed by Citi, from Migration Date onwards, the authorization will be migrated to UOB, and those payments will automatically be debited from your new UOB account number migrated from the Citi system.

For Citi account(s), you may request for confirmation letter or reference letter at UOB Sunwah branch (Ho Chi Minh City) and UOB Horison branch (Hanoi), or contact your Relationship Manager (if have).

For UOB account(s), you may request for confirmation letter or reference letter at UOB Hanoi branch (Hanoi), UOB mPlaza and UOB Central Plaza branch (Ho Chi Minh City). Please find the list of our branches here.

After Migration Date, you can request historical paper statement via any UOB branches or our Contact Center.

Before Migration Date, you can continue to call Dedicated Citigold Hotline (84 28) 3521 1088 or your Relationship Manager. Rest assured that you will be notified in advance prior to any changes being made.

From Migration Date, your Segment status will be updated from Citigold to UOB Privilege Banking. As a UOB Privilege Banking customer, you will continue enjoying this annual fee waiver as usual until further notice.

From Migration Date, your Segment status will be updated from Citigold to UOB Privilege Banking. As a UOB Privilege Banking customer, the interest rate of your UOB Accounts & Deposits migrated from Citi will remain unchanged until further notice.

Yes, you will continue to enjoy the benefits until the end of campaign period until further notice.

Yes, your Relationship Manager will continue to service you until further notice.

From Migration Date, your status will be changed to UOB Privilege Banking status, which is equivalent to Citigold status.

From Migration Date, your Segment status will be updated from Citigold to UOB Privilege Banking. As a UOB Privilege Banking customer, you can access to over 40 Privilege Banking Centres across Malaysia, Singapore, Indonesia, Thailand and Vietnam to enjoy the facilities and services. You are encouraged to contact your Relationship Managers to enquire further.

From Migration Date, your Segment status will be updated from Citigold to UOB Privilege Banking. As a UOB Privilege Banking customer, you will continue to enjoy this benefit following your current contract.

From Migration Date, your Segment status will be updated from Citigold to UOB Privilege Banking. As a UOB Privilege Banking customer, you will continue to enjoy this benefit as usual until further notice.

The update of email/ mobile phone number is to ensure the seamless transaction at the Bank as well as to avoid any service disruption may cause you after Migration Date.

In case you do not update email/ mobile phone number to UOB before Migration Date, you may encounter disruption to the following services after the transition is completed:

1. Continue transacting on your account(s)
2. View your transaction history
3. Single view of your accounts/ products migrated from Citi on UOB’s mobile banking app
4. Receive SMS OTP for online transactions by card
5. Receive card transaction/ balance fluctuation alerts and service disruption notification
6. Receive latest announcements and promotions

Yes, you have to align them because the consistency of contact details ensures the seamless transaction at the Bank as well as avoid any service disruption may cause you after Migration Date.

We will soon start using one-time passwords (OTPs) sent via SMS to verify various online banking activities. However, Chinese mobile networks reject messages containing non-Chinese characters, preventing the delivery of OTPs. To avoid service disruption, please update your mobile number to a Vietnamese one (+84) at your earliest convenient.

A system upgrade will soon be carried out to enhance your banking experience. Please ensure your mobile number is up to date and formatted correctly, as failure to do so will prevent you from logging in to your UOB Personal Online Banking account.