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Protect Your Card & Stay Secure
Learn how to protect your personal information and prevent fraud when using your UOB Cards.
How to Stay Safe
- Do not share your bank account or card information with any third party, especially when requested via phone calls, messages, emails, or suspicious websites.
- Prioritize using official channels by verifying the website/app domain and business details.
- Avoid clicking on suspicious links. Type the official website address directly instead.
- Do not install attachments from suspicious or unverified emails or messages.
- Check real reviews and search “site name + scam” before making a purchase.
- Be cautious of prices significantly lower than the market average.
- Use only secure or in‑app payment methods.
- Be extra careful when scanning QR codes.
- Think carefully before entering card details on unfamiliar websites. If the website is fake, your information could be used for fraud.
TMRW Security Features
Instant Card Block
Allows you to block your card instantly from the app at any time.
Secure login with biometrics
Provides advanced authentication using the biometric data registered when creating a new account, logging in onto a new device, or resetting your password.
Safe and private sessions
Protect your account by detecting screen recording, sharing, or casting. Automatically blocks access from modified devices, unrecognized devices, or devices with suspicious settings (e.g., activated accessibility settings).
Review and Confirmation
Allows users to review transaction details before confirming.
Support & Dispute Handling
How to raise a dispute
Contact the UOBV Hotline and provide the disputed transaction(s).
Visit any UOBV branch and submit the Card Transaction Dispute Form.
Service Level Agreement (SLA)
Disputes will be resolved within a maximum of 60 days from the date the bank receives all required information and documents. If the Acquirer returns a decline response, UOB will inform the cardholder of the updated SLA. (Subject to section 24(g) of the UOB Credit Card Terms and Conditions and Section 33.9(g) of the UOB Debit Card Terms and Conditions)
Result delivery channel
Transaction dispute status: Via website Customer Enquiry Tracking.
Detail of transaction dispute result: Via UOB email.
As a reminder, we will never direct you to a website asking for your personal banking details, including OTP or PIN.
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