UOB Personal Internet Banking

  • personal-internet-bankingpersonal-internet-banking

    A convenient way to manage your finances,
    round the clock.

     

    Sign up now

Overview

account-at-a-glance

Accounts At A Glance

A comprehensive view of your account balances and loans.

transaction-details

Full Transaction Details

See transactions from up to 60 days ago.

pay-transfer

Pay or Transfer

Pay bills and make transfer money between UOB accounts quickly.

Features

touch-id

Hassle-Free Login

Check your account balance easily by checking on Remember My Username or using Touch ID on UOB Mighty.

protection

Instant Password Reset

If access is locked due to multiple tries of incorrect passwords, you can instantly unlock it and change your password at the same time.

alarm-clock

UniAlerts

Get instant updates of your account activities via UniAlerts.

paper

eStatements

Do away with paper filing.
Enjoy 5 years of stored eStatements commencing from the time of subscription.

Security

Security

Find out the latest security measures we have implemented, as well as the steps you can take to protect yourself online.

Learn more

FAQ

Frequently Asked Questions

Q1. What is UOB Personal Internet Banking?

UOB Personal Internet Banking is a specialised platform developed by the United Overseas Bank (UOB) to provide secure banking services over the Internet.

 

Q2. Why should I choose to do my banking via UOB Personal Internet Banking?

UOB Personal Internet Banking lets you access your bank accounts and carry out banking transactions online anywhere with an Internet connection. UOB Personal Internet Banking is a convenient way to manage your finances, as it is available around the clock.

 

Q3. What can I do with UOB Personal Internet Banking?

With UOB Personal Internet Banking, you can perform a wide range of banking transactions, check your eStatements and manage your UniAlerts.

 

Q4. Is UOB Personal Internet Banking available 24 hours a day?

Yes, you can use UOB Personal Internet Banking 24 hours a day, 7 days a week.

 

Q5. How can I be sure that the Bank has received my banking instructions?

After you have successfully completed a transaction, you can check on the transaction status by navigating to the top left corner of your PIB screen near to your name and click on “My Activity”.

 

Q6. If my Internet connection is lost while I am transacting on UOB Personal Internet Banking, how will I know whether my transaction has been effected?

To check if your transaction has been effected, please click on ‘My Activity’, by hovering over the top left corner of your PIB screen near to your name.

 

Q7. Is there a fee or cost for using UOB Personal Internet Banking?

No, UOB Personal Internet Banking is currently a free service. The use of certain banking services including but not limited to making a cash transfer to other banks or a foreign currency transfer will incur existing fees

Q8. What system setup do I need in order to use UOB Personal Internet Banking?

UOB Personal Internet Banking is a specialised platform developed by the United Overseas Bank (UOB) to provide secure banking services over the Internet.

 

Our recommended system setup for accessing UOB Personal Internet Banking is as follows:

PC configuration:

  • With Internet connection
  • Windows XP, Windows 7, Windows 8
  • Web Browser*
  • Internet Explorer 8.0/9.0/10.0, Firefox 19, Google Chrome 25

Macintosh configuration:

  • iPhone 4 Safari browser on iOS 4.1
  • iPad Safari browser on IOS 6.0

iPhone & iPad configuration:

  • With Internet connection
  • Windows XP, Windows 7, Windows 8
  • Web Browser*
  • Internet Explorer 8.0/9.0/10.0, Firefox 19, Google Chrome 25

*Please note that all Beta versions are not supported.

 

UOB Personal Internet Banking employs 128-bit Secure Sockets Layer (SSL), which is internationally recognised as the highest standard in commercially available encryption technology. 128-bit Secure Sockets Layer (SSL) is adopted by banks in Singapore and financial institutions worldwide. Your browser must support 128-bit encryption to enable your access to UOB Personal Internet Banking. To check your browser's encryption level, follow the steps below:

Microsoft Internet Explorer:

  1. Select 'Help' from the Internet Explorer menu bar.
  2. Select 'About Internet Explorer' from the drop-down menu.
  3. The 'About Internet Explorer' dialog box will provide information on your browser version and encryption level.

Firefox version:

  1. Select 'Help' from the Firefox menu bar.
  2. Select 'About Mozilla Firefox' from the drop-down menu.
  3. The 'About Mozilla Firefox' dialog box will provide information on your browser version.

Q9. Who can use UOB Personal Internet Banking?

To use UOB Personal Internet Banking, you need to have at least one of the following accounts* with the UOB Group:

  1. Current Account(s)
  2. Fixed or Unfixed Deposits
  3. Vehicle Loan

*You will need to be either a personal or joint-alternate ('AND/OR') account holder. Note: Joint/And accounts with multiple signing conditions cannot be linked.

 

Q10. I am a UOB customer, how do I apply for UOB Personal Internet Banking access?

Please submit your personal details online.

 

Q11. I am not a UOB customer. How do I apply for UOB Persinal Internet Banking access?

To access UOB Personal Internet Banking, you must have an account with the UOB Group. You can open an account via UOB Mighty and apply for UOB Personal Internet Banking concurrently.

Q12. Can I have more that one Username?

You can only have one Username and Password.

 

Q13. Can I change my UOB Personal Internet Banking Username?

Once you have selected your preferred UOB Personal Internet Banking Username, you will not be able to change it. For security reasons, choose a Username which will not be easily known to a third party.

 

Q14. Can I change my UOB Personal Internet Banking Password?

Yes, simply click on ‘Change Password’ by hovering over the top left corner of your UOB Personal Internet Banking screen (near to your name). As a security measure, change your Password periodically.

 

Q15. I have forgotten my UOB Personal Internet Banking Username/Password. What should I do?

Please click here to retrieve your username and reset your password.

Q16. What is the Two-Factor Authentication and how does it work?

Two-Factor Authentication (2FA) provides an additional layer of security for verifying the identity of a UOB Personal Internet Banking customer. With Two-Factor Authentication, UOB Personal Internet Banking customers will be required to provide a unique One-Time Password (OTP) in addition to the current Username and Password upon login.

 

Q17. What is SMS-OTP?

SMS-OTP is a one-time password delivered to the mobile phone of a UOB Personal Internet Banking customer. For this option, the customer's mobile phone number must be registered with the Bank.

Note:

Receipt of SMS is dependent on your mobile network operator's roaming service.

If you are overseas, you may wish to consult them to find out more about the delivery of the SMS to you.

 

Q18. What is Token-OTP?

Token-OTP is a one-time password obtained from a security device (Token) issued to UOB Personal Internet Banking customers.

 

Q19. Is Two-Factor Authentication compulsory and will I be affected by Two-Factor Authentication?

As Two-Factor Authentication is compulsory, it will apply to all UOB Personal Internet Banking customers.

 

Q20. Why is Two-Factor Authentication important? What does it do for me?

Two-Factor Authentication allows the Bank to provide additional security to Internet Banking customers. It ensures that only authorised customers can gain access to account information and transact securely.

 

Q21. When do I need to carry out Two-Factor Authentication?

You are required to carry out Two-Factor Authentication when you perform any of the following transactions:

  • Login to UOB Personal Internet Banking
  • Add new payees
  • Change of personal particulars and address
  • Change of UniAlerts Subscriptions
  • Change of funds transfer limits
  • Transactions with amount higher than the OTP threshold

 

Q22. What if I have enabled Two-Factor Authentication but do not have my mobile phone or Token with me; and I urgently need to use Personal Internet Banking?

In this case, you will be able to login to UOB Personal Internet Banking using your Username and Password to perform balance enquiries only. You will not have access to perform transactional activities.

 

Q23. Why is One-Time Password (OTP) required?

This is an additional authentication required for login to UOB Personal Internet Banking and funds transfer arrangements. With this added security feature, you can enjoy greater peace of mind knowing that new payees nominated for funds transfers have been authorised by you.

Q24. How can I be sure that banking online at UOB Personal Internet Banking is secure?

UOB Personal Internet Banking has a system that provides a high standard of security for banking over the Internet. This security system safeguards the confidentiality of your personal account information and banking transactions which employs:

  • Multiple levels of firewalls
  • 128-bit Secure Sockets Layer (SSL) encryption – currently recognised internationally to be of the highest standard in encryption technology commercially available
  • A two-tier authentication technology that uses a Username and Password, as well as a One-Time Password obtained via a token or the customer's mobile phone.

 

Q25. How can I be certain that the web page I am on is secure?

Upon login to UOB Personal Internet Banking, check that the website address at the top status bar of your browser changes from http:// to https:// and that a security icon (symbolised by a lock) appears at the bottom status bar of your browser. This indicates that the web page you are on is equipped with encryption technology. You can double click on the security icon to view information pertaining to the security certificate for the web page.

 

Q26. What additional steps can I take to make my online banking experience even more secure?

While the Bank has taken steps to keep your account information secure, you, as a registered user, also play an important role in maintaining the security of your account information.

  • Keep your UOB Personal Internet Banking Username and Password confidential. Memorise them and NEVER write them anywhere or reveal them to anyone. Please note that no staff member of the UOB Group should ever ask you for your UOB Personal Internet Banking Username and Password for whatever reasons.
  • You should also change your Password from time to time, using the 'Change Password' feature available on UOB Personal Internet Banking.
  • Before you exit from UOB Personal Internet Banking, always clear your browser's disk cache, especially if you are accessing your account from public terminals. This will prevent your account information from being stored on the terminals. Instructions on how to clear your browser's disk cache are provided on the screen when you select 'Exit' on the UOB Personal Internet Banking website.
  • You should always log out of UOB Personal Internet Banking before moving on to other websites.
  • Install an effective personal firewall1 on your PC together with anti-virus2 and anti-trojan horse3 software to safeguard your PC from viruses and malicious programmes. Viruses and malicious programmes may damage and/or destroy your personal data if undetected. Some can even capture your password keystrokes or other personal information, and these details can be transmitted to another person without your consent.

 

1. Personal Firewall

Personal firewalls serve two basic functions. They protect your system from unsolicited scans coming from the Internet and usually offer outbound controls as well. An inbound scan will look for and block any uninvited commands, instructions, programmes or messages from entering your system, while outbound controls will look for and block unfamiliar programmes (like viruses and Trojan horses) from trying to send out messages from your computer.

 

2. Anti-Virus Software

Anti-virus software scan your hard disk to locate and remove viruses. To some extent, these products can scan for and possibly remove worms and Trojan horses.

 

3. Anti-Trojan Horse Software

Anti-Trojan Horse software can identify and remove more programmes that act like Trojan Horses than anti-virus software can. A Trojan Horse programme is usually an innocent programme or utility that you might download on your PC. However, behind the programme's perceived usefulness lurks a function that allows it to damage your computer or steal your personal information. You can refer to our Privacy & Security for more information on Your Role In Safeguarding Your Personal Data And Account Information.