Notification

UOB Vietnam is aware of the recent cybersecurity incident involving the National Credit Information Center (CIC), as reported by the Vietnam Cybersecurity Emergency Response Center (VNCERT) on 10 September 2025.

We are actively monitoring the situation and working closely with the State Bank of Vietnam and relevant authorities to assess any potential impact and reinforce protective measures. Our priority is to safeguard our customers’ data and maintain the integrity of our banking systems.

UOB Vietnam’s systems remain fully secure, and operational. Customer accounts and funds are protected, and there is no indication of compromise within our infrastructure.

The State Bank of Vietnam (SBV) has confirmed that:

• The credit information collected by the Credit Information Center (CIC), in accordance with the law, does not include details such as: deposit accounts, deposit balances, savings books, payment accounts, debit card numbers, credit card numbers, security codes (CVV/ CVC), or customer payment transaction history.

• The information technology systems of credit institutions (CIs) operate independently, and their service provision activities are currently being carried out continuously, safely, and stably.

We will continue to provide updates as more information becomes available from the authorities and encourage our customers to remain vigilant and report any suspicious activity related to their accounts/cards.

Self-protection guidance:

• Do not share your bank account or card information (including card number, expiration date, security code (CVV/ CVC), OTP, username, password, or PIN) with any third party, especially when requested via phone calls, messages, emails, or suspicious websites.

• Do not access or log in to unusual links or install attachments from suspicious and unverified emails or messages.

• Always be cautious of requests for personal information from strangers or unofficial communication channels. Please verify the legitimacy of such requests only through UOB Vietnam’s official contact channel at go.uob.com/contact-en.

• Set spending limits for your card via the UOB TMRW Vietnam app.

• Set local transfer limits for your current account via the UOB TMRW Vietnam app.

• If you detect any unusual transactions or suspect fraud, temporarily lock your card using the UOB TMRW Vietnam app, then immediately contact UOB Vietnam’s Customer Service Hotline for timely support. Customers are also advised to report the incident to the nearest police station or follow the instructions in the “Crime Reporting Guide” section on the Ministry of Public Security’s official website (https://bocongan.gov.vn or https://mps.gov.vn).