Dining Privilege
Enjoy the exceptional and lavish meals with dining privilege.
UOB
Spa Privilege
Refine the beauty at high-end clinics and spas with spa privilege.
UOB
Fast Track Privilege
Experience the convenience and priority at the airport with fast track privilege.
UOB
Golf Privilege
Satisfy the passion for golf at top golf courses in Vietnam with golf privilege.
UOB

Branch Services
Are there any changes in the operating hours of branches transferring from Citi?
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There are no changes in the branch operating hours from the Transfer Date:
  • Operating Hours: 8:30 AM - 05:30 PM (Monday to Friday)
  • Cash Counters Service: 8:30 AM - 04:30 PM (Monday to Friday)
As a Citigold customer, at which branches can I make transactions from the transfer date?
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From the Transfer Date, customers with products and services provided by Citi can request transactions at the following branches:

UOB Sunwah Branch:
Sun Wah Tower, 115 Nguyen Hue Boulevard, District 1, Ho Chi Minh City, Vietnam.

UOB Horison Branch:
40 Cat Linh Street, Cat Linh Ward, Dong Da District, Hanoi.
Citibanking
If I'm a Citibank customer, will I become a UOB Emerging Affluent customer?
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You can remain a Citibank customer and enjoy the UOB Emerging Affluent benefits and rewards after the transfer.
What are the qualifying criteria for the UOB Emerging Affluent account?
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To become a UOB Emerging Affluent customer and enjoy its benefits and rewards, you will need satisfy the following requirements:
  • Maintain a monthly average balance of at least VND 12,000,000 (or equivalent amount in foreign currencies) in your current account; or
  • Place a term deposit of at least VND 100,000,000 (or equivalent amount in foreign currencies) with minimum 1 month tenor.
As a Citibank customer, will I still get the same privileges after the transfer to UOB?
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There will be no change to your privileges after the transfer.
As a Citibank customer, will my daily ATM withdrawal limit of VND 30,000,000 still remain after the migration to UOB?
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There will be no change to your daily ATM withdrawal limit after the migration.
As a Citibanking customer, what is the UOB equivalent to the 24/7 Citiphone Service Line? Will I have access to that?
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The 24/7 Citiphone Hotline will continue to support you in operation. We will provide prior notice if there are any changes.
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Citigold
As a Citigold customer, will I become a UOB Privilege Banking customer?
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If you are a Citigold member, you qualify for UOB Privilege Banking and you will enjoy all UOB Privilege Banking benefits & rewards after the migration.
As a Citigold customer, will I have access to UOB Privilege Banking centres? Does this include the centres in Singapore?
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You will have access to UOB Privilege Banking centres in Vietnam, Thailand, Malaysia and Singapore.
As a Citigold customer, will I retain my Relationship Manager?
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Your current Relationship Manager will continue to assist you.
In case of any changes, we shall inform you in advance.
What are the qualifying criteria for UOB’s Privilege Banking account?
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To become a UOB Privilege Banking customer and enjoy all benefits and rewards, you will need to satisfy the following requirements:
  • A minimum monthly balance of VND 1,000,000,000 (one billion Vietnam dong) or equivalent amount in other currencies in all accounts and deposits at the bank; or
  • A minimum monthly average balance of VND 400,000,000 (four hundred million Vietnam dong) in VND Current Account for three (3) months.
What are UOB’s Privilege Banking account privileges and benefits?
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UOB Privilege Banking customer can enjoy these privileges and benefits:
  • Dedicated Relationship Manager
  • Preferential interest rate
  • Exclusive invitations to attend Ultimate Events hosted by UOB and its partners
  • Special deals/ offers from our selected partners for your daily lifestyle
  • "The World of Privilege" programme
  • Other seasonal programmes
As a Citigold customer, will I still have the same wealth management solutions after the migration to UOB?
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There will be no change to your wealth management solutions after the migration.
As a Citigold customer, will my daily ATM withdrawal limit of VND 30,000,000 remain after the migration to UOB?
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There will be no change to your daily ATM withdrawal limit after the migration.
As a Citigold customer, will my daily funds transfer limit remain at VND 1,500,000,000 after the migration to UOB?
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There will be no change to your daily funds transfer limit after the migration.
As a Citigold customer, will I be affected by any changes in fees and charges?
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There will not be any changes in fees and charges at the moment.
As a Citigold customer, what is the UOB equivalent to the 24/7 Citigold Service Line?
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24/7 Citigold Hotline will continue its operation to support your needs. We will provide prior notice if there are any changes.
As a Citigold customer, will I still get my access to webinars and publications as part of my Citigold privileges?
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Yes, you will still get your access to webinars and publications, as usual.
As a Citigold customer, will I be able to enjoy similar lifestyle privileges at UOB that are equivalent of Citigold privileges, such as golf days and birthday gifts?
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As a Citigold customer, you will enjoy all UOB Privilege Banking benefits and rewards after the migration. Please explore your privileges here:
https://www.uob.com.vn/privilege-en/privileges.page or https://www.citibank.com.vn/en/wealth-management/citigold.
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You can also reach us via the following UOB Contact Centre:
1800 599 921 (Local)
+84 28 3898 9999 (Overseas)
(24/7 including public holidays)

UOB
As a reminder, UOB will never direct you to a website asking for your personal banking details, including OTP or Card PIN.
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