FAQs

The bank only accepts the original cash withdrawal form submitted at the bank counter. Please fill in all of the required information, writing in details the withdrawer’s name, his/her national ID/passport number with place and date of issue. Authorized signature and seal of the company are also required.

According to foreign currency control regulations, companies are only allowed to withdraw foreign currency at the bank counter for the purposes of overseas business trips, salaries/bonuses/allowances payments for foreign employees working in companies in accordance with relevant documents.

Please provide the following documents at the counter to withdraw foreign currency:

• Cash withdrawal form or foreign currency purchase application form
• Company’s confirmation on employee’s overseas business trip (free format)
• Airline ticket
• Passport and Visa (if the country of destination requires visa)

Note: The maximum foreign currency amount which can be purchased is restricted by State Bank of Vietnam’s regulations and UOB Vietnam’s rules and it will be updated from time to time.

From 8:30am to 4pm.

In case the payment order has not been made, you can contact the hotline 1800599921 for the immediate support or you can fill in the "Remittance Follow-up Request Application Form" to provide the information of the transaction to be amended, and then sign,stamp and send the form to UOB Vietnam, Central Plaza Building, 17 Le Duan, District 1, HCMC.

In case the payment order has been made, please wait for the sum to be returned.

For domestic money transfer:

• To AGRIBANK and BIDV, branch name and its province /city are required
• To other beneficiary banks, name of the beneficiary bank and its province/city are required

For international money transfer.

Please specify the following information of the beneficiary bank: full name, address, SWIFTCODE and other information (e.g. Fed Wire for United States, Sort code for UK, BSB No for Australia ...).

UOB Vietnam receives remittance application via the following channels:

• Submit the original remittance application form at the bank counter
• Submit the remittance application form via Fax (fax no: 028-38251423) for fax-service-registered customers
• Submit via UOB Business (Vietnam) application

You can submit documents by:

• At the counter of UOB Vietnam, Central Plaza Building, 17 Le Duan, District 1, Ho Chi Minh City
• Via express post service to UOB Vietnam

Fax to number 028-38251423 (for fax service registered customers).

It depends on the conditions of the application that you have registered with UOB Vietnam when opening account.

Note: Transaction documents with UOB Vietnam must have the signature of the chief accountant.

It is possible to make outward payment for all of the remaining balance in the account in one time. However, the bank does require a monthly minimum average balance VND 3,000,000. If the remaining balance is lower than the required minimum, your account will be charged a fee based on the current tariff.

The beneficiary will receive money transferred domestically within 24 hours if the below conditions are met:

• The remittance application form is submitted before the bank’s cut-off time with correct information.
• The interbank processing system is not faulty
• The beneficiary bank credits the fund in time

The transaction is free of charge.

Please provide UOB Vietnam with the effective labor contract between the company and the employee which indicates the payment agreement in foreign currency, or payroll with the authorized signature and the legal seal of the company.

You need to prepare the following documents:

• For prepayment: The contract has the prepaid term, invoice and commitment to provide the custom declaration (please contact hotline 1800599921 for this form)
• For payment after delivery: Contract, invoice and Customer Declaration
• For service payment: Service contract and invoice

Note: The above is the basic requirements and the Bank has the right to request additional documents if necessary.

A business ATM card can withdraw VND 3,000,000 in one time and maximum VND 40,000,000 per day. The card is only activated when you send back the confirmation of receipt of the card and PIN.

The procedure for confirmation requirement is as follows:

• You will make official documents (UOB template), provide clear account number, loan value, date, contract number, account number and other requirements for UOB Vietnam
• You need to send the original with the signature of the account holder and registered seal to UOB Vietnam
• Loan confirmation fee will be charged based on current fee tariff

The procedure for confirmation requirement is as follows:

• Confirmation Form (UOB template)
• Send the original copy with full signature of the account holder and the registered seal to UOB Vietnam
• The audit fee will be applied according to the current fee tariff

Case 1: If the company is an enterprise with foreign direct investment (company HAS a foreign investment certificate)

• Company is allowed to open a direct investment account ("DICA account") in foreign currency and/or in VND if the foreign currency and/or VND is mentioned in capital contribution of foreign currency certificate.
• This DICA account is also a foreign loan and debt payment account of the company. In the event that the company has a foreign loan in different currency to the DICA account, the company is allowed to open additional DICA account in the same foreign currency of the loan.
• Please note that company is only allowed to open a DICA account at one bank. Therefore, your company has to commit that you have not opened any DICA account at other banks. If you have already opened a DICA account at other banks, please close all DICA accounts at other banks, and submit to UOB Vietnam a letter of account closure, the account balance confirmation and DICA account statement at other banks before opening DICA account at UOB Vietnam.
• Document to open DICA account include:
  • Business Registration Certificate
  • Investment Certificate
  • Company Seal Registration
  • Tax Code Certification (if any)
  • Company Charter
  • ID applied for legal representative, shareholders and authorized signatories who are Vietnamese / Passport applied to foreigners
  • Appointment Decision of Chief Accountant
  • Proof of current residence (and permanent residence  address, if different from current address) for foreigners.
  • Other documents are required case by case

Note:

• For Joint Stock Company: Must submit a list of shareholders and list of Board of Management
• For Limited Liability Company: Members who are legal entities must submit a list of board members

Case 2: If company is not an enterprise with foreign direct investment (company does NOT has a foreign investment certificate)

• Company is not allowed to open a DICA account. Note that the trading of shares by foreign investors will be made via the indirect investment account ("IICA Account") of the foreign investors.
• If the company has a foreign loan, it will implement via a foreign loan and debt repayment. Each foreign loan can only be made via one bank. Company can use 01 loan account to repay for 01 or more foreign loans.
• In case of change in loan account, foreign debt repayment due to bank change, Company must provide UOB Vietnam with a confirmation letter of account closure, confirmation of account balance and account statement of all transactions of this account so that UOB Vietnam can continue to keep track of the foreign loans in accordance with current regulations.
• Application documents for opening loan account and foreign debt repayment should include:
  • Business Registration Certificate
  • Company Seal Registration
  • Tax Code Certification (if any)
  • Company Charter
  • ID applied for legal representative, shareholders and authorized signatories who are Vietnamese / Passport applied to foreigner
  • Appointment Decision of Chief Accountant
  • Proof of current residence (and permanent residence address, if different from current address) for foreigners.
  • Other documents are required case by case

Note:

• For Joint Stock Company: Must submit a list of shareholders + list of Board of Management
• For Limited Liability Company: Members who are legal entities must submit a list of board members

In order to make term deposit, customers must have:

• Payment account
• Open a time deposit account (only open in one time)
• Time deposit Request (for each deposit)

Note: In case that the customer want to transfer money from other banks or cash in to create time deposit, please transfer/deposit into the Payment account. The Bank will transfer from the Payment Account to the Term Deposit Account.

UOB Vietnam will send VAT invoice in VND within the first 10 working days of next month.

If you have a monthly fee, but do not receive your bill in the next month, please contact hotline 1800599921 for support.

The UOB Banking application has the following functions:

• Look up for account balance and transaction information
• Transfer money within and outside the system
• Look up for exchange rates, update news
• Register for UOB Vietnam’s products and services

Current UOB Bank Online Application is only supported on tablets and mobile phones. For computers and laptops, please use Online Banking instead of the application.

Please download the correct application "UOB Business (Vietnam)".

The company account must be successfully activated before logging in.

After you receive all the information below, you can activate your company account and UOB (Vietnam) Online Banking Application by signing and stamping on the confirmation letter and then sending it back to UOB (Vietnam):

• Token (Security Device)
• Group ID (Group Name)
• User ID (Login name)
• If you need specific instructions, please contact hotline 1800599921 for further advice

After activating the account, please wait 15-20 minutes to receive the confirmation of successful activation via message or email before logining to the account.

At the moment, UOB Online Banking application does not support transfer money abroad. Please use the Online Banking website instead of the application. UOB will notify customers when we have accurate information about the time of this function integration.

At the moment, UOB Online Banking application does not support transfer money abroad. Please use the Online Banking website instead of the application. UOB will notify customers when we have accurate information about the time of this function integration.