UOB : Supports Customers During COVID-19

Personal Banking

Digital solution has been implemented to simplify the lending process as well as improving customer experience during COVID-19.

A. Discounted lending rate:

Applicable for UOB Vietnam's mortgage loan existing-to-bank customers with conditions
The bank will consider approving from July 2021 to 31 December 2021
Applicable period follows the bank’s specific campaign
Required documents follow the bank’s specific campaign

B. Loan restructure without affecting debt group classification:

Eligible loan	Loan drawdown was made before 10 June 2020 and the principal/interest repayment obligation arises during 23 January 2020 – 31 December 2021. Loan amount to be restructured must be in either of following scenarios: Not overdue more than 10 days Drawdown made before 23 January 2020 and was overdue within 23 January 2020 – 29 March 2020 Drawdown made from 23 January 2020 and becomes overdue before 17 May 2021 The bank assesses that borrower cannot repay the loan on time and is able to repay fully the principal and/or interest within new restructured schedule.
Approval deadline	Loan restructuring request will be approved by latest 31 December 2021.
Applicable period	In par with the impact of COVID-19 on borrower, capped at 12 months from the date of restructuring.
Required documents	Request form Employer’s confirmation or equivalent documents for updated income deduction due to COVID-19 for salary segment Latest Company Registration document and declared income for non-individual customer Additional documents may be required

Digital solution has been implemented to simplify the lending process as well as improving customer experience during COVID-19.

A. Discounted lending rate for new auto loan:

B. Customer can make remote request

(e.g. early loan settlement) via call center instead of physically visiting UOB Vietnam's location.

C. Loan restructure without affecting debt group classification:

Eligible loan	Loan drawdown was made before 10 June 2020 and the principal/interest repayment obligation arises during 23 January 2020 - 31 December 2021. Loan amount to be restructured must be in either of following scenarios: Not overdue more than 10 days Drawdown made before 23 January 2020 and was overdue within 23 January 2020 – 29 March 2020 Drawdown made from 23 January 2020 and becomes overdue before 17 May 2021 The bank assesses that borrower cannot repay the loan on time and is able to repay fully the principal and/or interest within new restructured schedule.
Approval deadline	Loan restructuring request will be approved by latest 31 December 2021.
Applicable period	In par with the impact of COVID-19 on borrower, capped at 12 months from the date of restructuring.
Required documents	Request form Employer’s confirmation or equivalent documents for updated income deduction due to COVID-19 for salary segment Latest Company Registration document and declared income for non-individual customer Additional documents may be required

Eligible loan	Loan drawdown was made before 10 June 2020 and the principal/interest repayment obligation arises during 23 January 2020 – 31 December 2021. Loan amount to be restructured must be in either of following scenarios: Not overdue more than 10 days Drawdown made before 23 January 2020 and was overdue within 23 January 2020 – 29 March 2020 Drawdown made from 23 January 2020 and becomes overdue before 17 May 2021 The bank assesses that borrower cannot repay the loan on time and is able to repay fully the principal and/or interest within new restructured schedule.
Approval deadline	Loan restructuring request will be approved by latest 31 December 2021.
Applicable period	In par with the impact of COVID-19 on borrower, capped at 12 months from the date of restructuring.
Required documents	Request Forms Bank statement of last 06 months Latest Company Registration document Additional documents may be required

Eligible loan	Loan drawdown was made before 10 June 2020 and the principal/interest repayment obligation arises during 23 January 2020 - 31 December 2021. Loan amount to be restructured must be in either of following scenarios: Not overdue more than 10 days Drawdown made before 23 January 2020 and was overdue within 23 January 2020 - 29 March 2020 Drawdown made from 23 January 2020 and becomes overdue before 17 May 2021 The bank assesses that borrower cannot repay the loan on time and is able to repay fully the principal and/or interest within new restructured schedule.
Approval deadline	Loan restructuring request will be approved by latest 31 December 2021.
Applicable period	In par with the impact of COVID-19 on borrower, capped at 12 months from the date of restructuring.
Required documents	Restructuring request Financials (update) Impact of COVID-19 to the borrower’s business The borrower’s repayment capacity after debt restructuring Information update for security (if any)

Eligible loan	Loan drawdown was made before 10 June 2020 with principal and/or interest repayment obligation arises during 23 January 2020 - 31 December 2021. The customer is unable to repay the principal and/or interest on time according to the contract or agreement as assessed by the bank.
Approval deadline	Request will be approved by latest 31 December 2021.
Applicable period	In par with the impact of COVID-19 on borrower.
Required documents	Request letter from the borrower.

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