UOB

Credit Cards & Personal Loan

What will happen to the outstanding balances on my Citi credit card and/ or personal loan?

There is no immediate change in your Citi credit card and/ or personal loan. Your outstanding balance(s) with Citi will remain unchanged and transferred to UOB from the Transfer Date.

Do I have to sign any UOB form or document to transfer my Citi credit card and/or personal loan account(s) to UOB?

There is no need to sign any form or document for your existing Citi credit card/ personal loan account(s) to be transferred to UOB.

What will happen to the standing instruction/ direct debit in my Citi card?

There is no change in the service and no impact to your standing instructions or auto-debit enrolment on your current Citi credit card.

Will my current line of credit facility be affected from the Transfer Date? Do I need to go through another credit check with UOB?

No, your line of credit facility remains the same. No additional credit check is required for the transition to UOB.

Do I need to make any new arrangements for my credit card payment or personal loan repayment?

Your existing credit card recurring payment/ personal loan repayment arrangements remains unchanged and uninterrupted. Should there be any change, we will ensure sufficient notice is provided to you.

Fees & Charges

What will happen to my existing Instalment Plan(s) (Citi PayLite/ Citi QuickCash/ Citi FlexiBill) from the Transfer Date? Will the interest rates and tenure be maintained?

There is no change to your existing Installment Plan(s) from the Transfer Date. The interest rate and tenure of your existing Instalment Plan(s) will remain unchanged.

Will there be any changes in fees, charges and rates?

For credit cards, there will be no immediate change in interest rate, fees and charges as a result of the transfer to UOB. For personal loan, interest rate remains fixed during your repayment tenure.

Rewards & Offers

I recently participated in a promotional activity and offer from Citi. Is this still relevant and valid under UOB?

All promotional offers provided by Citi will continue and remain valid until the end of its campaign period. The gift redemption is still valid if you meet the eligibility criteria stated on the campaign mechanics.

Will my Citi Rewards Points and Miles remain valid?

All your existing Citi Rewards Points and Miles will remain valid on your credit card. There is no immediate change to the usage or the current conversion rates because of this transfer. You will continue earning points and miles for all eligible spend on your credit card, subject to applicable terms and conditions.

Digital Services

Can I continue to access my accounts/ statements via Citibank Online/ Citi Mobile app? Do I need to register for UOB Personal Internet Banking/ UOB Mighty app?

There is no immediate change and you may continue to access your Citibank Online/ Citi Mobile app.
Should there be any changes, we will inform you in advance.

Can I still use Samsung Pay with my card?

Yes, you can still use Samsung Pay after the transfer to UOB.

Branch Services

Currently, UOB does not have a credit card product. After the Transfer Date, can UOB customers apply for a credit card?

Please click here to register your queries on credit card. Our staff will contact you for further assistance. Or you can visit the following branches:

UOB Sunwah Branch:
Sun Wah Tower, 115 Nguyen Hue Boulevard, District 1, Ho Chi Minh City, Vietnam.

UOB Horison Branch:
40 Cat Linh Street, Cat Linh Ward, Dong Da District, Hanoi.

You can also reach us via the following UOB Contact Centre:

1800 599 921 (Local)
+84 28 3898 9999 (Overseas)
(24/7 including public holidays)

As a reminder, UOB will never direct you to a website asking for your personal banking details, including OTP or Card PIN.
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