UOB Infinity is UOB’s digital banking platform for businesses. The platform offers a comprehensive suite of cash management and trade services to help you manage your cash and trade transactions more efficiently.
Yes, UOB Infinity is available 24/7. However, some transactions may be subject to processing hours.
Yes, as long as you have Internet access while you are overseas, you will be able to access UOB Infinity anytime, anywhere.
Yes, you can access UOB Infinity via the UOB Infinity mobile app. You can download the mobile app from the App Store (for iPhones) or Play Store (for Android phones).
With the UOB Infinity mobile app, you can access your business account, make payments and authorise transactions anytime, anywhere.
Alternatively, you can access UOB Infinity using the browser from your mobile phone or tablet.
UOB Infinity offers new features to help you navigate and complete your tasks faster and more efficiently. With UOB Infinity, you will be able to:
No new login credentials are required. You can use the same login credentials for BIBPlus to access UOB Infinity.
Both UOB Infinity and BIBPlus will run concurrently to give users time to get used to the new user interface on UOB Infinity. All transactions, templates, past payments, drafts and payee/beneficiary master will be available on both platforms.
Sole proprietors/companies/clubs and societies that have a corporate account with UOB are eligible to apply for UOB Infinity.
For more information on UOB corporate accounts, please visit our website or the nearest UOB branch to your convenience.
Please contact your relationship manager or call us at:
Yes, you can use your overseas contact number in UOB Infinity. UOB Infinity does not have restrictions and can send SMS to all countries' mobile number.
Fees and charges related to product and services such as NAPAS and Telegraphic Transfers will continue to apply.
Your Company Administrator will be able to create/add users and assign different functional and data access privileges to different users. However, the Company Administrator cannot create/add other Company Administrators and/or Authorisers.
To create/add Administrator and Authoriser access, please submit a maintenance form.
To link/add more accounts, please submit a maintenance form.
To subscribe to more UOB Infinity services such as bulk payment/payroll, MT103 copy and trade services, please submit a maintenance form.
You can activate your user ID from the UOB Infinity login page by selecting “Want to activate your new account?” and following the on-screen steps. For all users except Company Administrators and Authorisers, your Company Administrator will also be able to activate your account on your behalf.
For a step-by-step guide, please login to UOB Infinity, click the user icon at the top menu bar, and click “Need Help?”.
UOB Infinity has a “Remember Me” function to store the Organisation and User ID from the last login., so that you only need to enter your password the next time you login. However, the “Remember Me” function can only save one Organisation and User ID.
UOB Infinity can display account activity data for the past 12 months.
For existing BIBPlus customers, you will be able to view/retrieve account activity data for the past 12 months in UOB Infinity.
For new UOB Infinity customers, you can only view/retrieve account activity data for the past 2 months when you access UOB Infinity for the first time.
What if I need to view account activity data beyond 12 months?>
Please visit your nearest UOB branch to request for the data. Fees may apply.
You will be able to download/export the account statements of all your UOB accounts that are linked to UOB Infinity. Please note that the layout of the downloaded statement differs from the physical account statement.
To download/export account statements:
There are 4 file types available:
To initiate a payment instruction in UOB Infinity, from the top menu bar, select Pay and Transfer > select the payment type and follow the on-screen instructions accordingly.
For a step-by-step guide, you can access the user guide by clicking the question mark icon located at the top left of the screen.
Yes, you can restrict users to creating/approving payment to specific payees only by allowing them to access pre-approved payees (PAP) only. The Company Administrator can set the user’s access by selecting “PAP Only” under the user’s account setup.
The Payee List shows the 10 most recent payees from the same user with the most recent listed first. There is no filtering by debit account or transaction type.
"If you submit the Bulk payroll before Cut off time on 29-Oct, the beneficiary will be receiving the fund on the same day. If you submit it after cut off time, you request will be processed on the next working day. Note: fund receiving & crediting subject to policy at beneficiary bank, some bank may receive and credit the fund right away, some may receive and recieve by end of day."
You can find out which authoriser is next to approve the transaction from Approval Status:
You can approve a payment instruction from:
If you need a step-by-step guide, please login to UOB Infinity, click the user icon at the top menu bar and click “Need Help?”.
To set up or update your approval mandate, or change the authorisers’ authorisation groups, please submit a maintenance form.
Every monetary transaction can only be approved according to the approval mandate in the authorisation profile. In addition, you can also set up the following limit controls:
You can check the transaction status by selecting Accounts > Approval Status from the top menu bar.
Approval Status provides a consolidated view of all transaction statuses in a single location. The transactions are classified by their status for easy reference:
In addition, the Company Administrator can also set up email or SMS alerts to notify the transaction makers and/or authorisers when a transaction has been successfully processed or rejected.
Yes, you can track your cross-border transactions from “Track Payments (SWIFT gpi)”. To access “Track Payments (SWIFT gpi), from the top menu bar, select Pay & Transfer > Track Payments (SWIFT gpi)
This feature allows users to do end-to-end tracking of their incoming/outgoing cross-border payments, which includes Telegraphic Transfers transactions.
SWIFT Global Payment Innovation (SWIFT gpi) is a service offered by SWIFT, aimed at transforming the customer experience in tracking cross-border payments.
Yes, you can track telegraphic transfers submitted over the counter as long as you know the originating account number of the payments.
The blue column indicates where the payment is at currently.
A coloured circle can be found on top of each bank’s column indicating the status of the transaction at each bank:
For a more detailed explanation of this feature, please login to UOB Infinity, click the user icon at the top menu bar, and click “Need Help?”.
Yes, you can export the transaction details as a PDF or CSV file. The CSV file format is only applicable for bulk transactions. For the PDF file format, you can choose to export the transaction details with or without the audit trail information.
To export transaction details:
For single transactions:
For bulk transactions:
Yes, there are a payment advices generated for Telegraphic Transfers. To locate the advice, from top menu bar:
Select Accounts > Account Activities
Select the account number and date range (when the outgoing/incoming Telegraphic Transfer occurred).
To download, click the icon available at the “Advice” column
You can also view and export the inward remittance details using the same steps.
If you are subscribing to other reconciliation/statement reports (e.g. MT940), you can request for the report to be made available in UOB Infinity through your relationship manager or by visiting the nearest UOB branch.
To download the report:
Please select “Trade Services” in the registration or maintenance form under “Additional Infinity Services”
You will be redirected to BIBPlus for trade services. There is no need to log in again.
The interface upgrade of Trade functions is still a work in progress, and will be introduced at a later stage.
You will be redirected to UOB Infinity Cash Management. There is no need to log in again.
No. You can view trade transactions by selecting “Trade Services (BIBPlus)”.
No. You can approve trade transactions by selecting “Trade Services (BIBPlus)”.
The biometric feature allows you to access the mobile app quickly and securely by using your mobile device’s fingerprint/face recognition function. With this feature, you do not need to enter your password to log in to the UOB Infinity mobile app.
For a step-by-step guide to setup the fingerprint / face recognition authentication, please log in to UOB Infinity, click the user icon () at the top menu bar and click “Need Help?”.
For security reasons, each user is allowed to enable the fingerprint / face recognition function on one mobile device only. If you are switching to a new mobile device, you need to re-enable your fingerprint / face recognition function on the new device. The fingerprint / face recognition function set up on the existing device will be removed automatically once it has been set up on the new mobile device.
For security reasons, your fingerprint / face recognition setup in the app will be removed when you uninstall the app or clear the app data. You will need to re-enable your fingerprint / face recognition function on your mobile device.
For security reasons, your fingerprint / face recognition function will be disabled after the 5th failed attempt. Please use your password to log in so as to re-enable your fingerprint / face recognition function.
Yes, you can approve all types of transactions using the UOB Infinity mobile app.
Infinity Secure is a digital security token that allows you to log in to UOB Infinity and approve cash transactions in UOB Infinity.
For a step-by-step guide, please log in to UOB Infinity, click the user icon () at the top menu bar and click “Need Help?”.
If you do not see the option to register Infinity Secure, it is likely that you are using either a private token* or a global token* that is currently not supported by Infinity Secure.
This is a security feature of Infinity Secure’s registration and activation process to prevent fraudulent activation of Infinity Secure.
Infinity Secure will be progressively enhanced to support all functions. In the meantime, the physical token is still required for the following services:
If you require a replacement for your physical token, you need to fill up a maintenance form. Please contact our bank for further assistance.
The benefits are:
You may request your Company Administrator (CA) to deregister Infinity Secure that is linked to your user ID. If you are the CA and you have lost your mobile phone, contact the bank immediately.
You can either:
No, Infinity Secure will not be automatically deregistered. You will need to deregister Infinity Secure from your account by following these steps:
If you have forgotten to deregister Infinity Secure before uninstalling the UOB Infinity mobile app, please use your physical token to log in to the UOB Infinity mobile app and follow the above steps to deregister the Infinity Secure. You can also inform your Company Administrator or call the Bank to deregister your Infinity Secure.
If you have exceeded the maximum number of tries (i.e. 5 times) for your Infinity Secure PIN, for security reasons, you will be required to re-register for Infinity Secure.
Please use your physical token to log in and follow to register and activate your Infinity Secure.
I have forgotten my 6-digit Infinity Secure PIN. What should I do?
For security reasons, there is no reset function for your Infinity Secure PIN. If you have forgotten your 6-digit Infinity Secure PIN, you can select “Forget Secure PIN” on your UOB Infinity mobile screen. After which, you will be guided to re-register for Infinity Secure.
UOB Infinity has a system that provides a high standard of security for banking over the Internet. This security system safeguards the confidentiality of your personal account information and banking transactions by employing:
UOB has also partnered with IBM® to provide our customers with a free download of IBM® Security Trusteer Rapport™ – an online fraud and identity theft protection software to protect you against malware when using UOB Infinity. There will be a popup on UOB Infinity’s login page and you can download the software by clicking “Download Now” button inside the popup.
To further protect your company's account and transaction information while banking via UOB Infinity, we recommend doing the following:
For more details, you may wish to view our best privacy and security practices.
Update on recommended browsers: from 15-June-2022, Microsoft will be stopping their support for Internet Explorer 11. For an optimal experience, kindly use the following browsers: Google Chrome, Microsoft Edge, Mozilla Firefox and Safari.
You can download our user guides by logging in to UOB Infinity, click the user icon () at the top menu bar and click “Need Help?”.
Should you require any assistance, please call us at the below contact:
Yes, we do have regular workshops conducted via webinars. You may register by contacting us at the following phone number: