It’s safe to bank online with UOB. Enjoy the full convenience of secure online banking transactions with our multi-layered security programme. Learn more about how we keep your transactions safe.
UOB bank
It’s safe to bank online with UOB. Enjoy the full convenience of secure online banking transactions with our multi-layered security programme. Learn more about how we keep your transactions safe.
UOB uses the SecurePlus token which uses Two-Factor Authentication (2FA). You will be prompted to enter a unique One-Time Password which can be retrieved from your SecurePlus token for your online transactions.
Keeps you informed of your transactions.
Get instant updates of your account activities via UniAlerts.
Login to UOB Personal Internet Banking here and click on Account Services > Manage Alerts to register – make sure your contact details are updated.
Access your Internet Banking account with a unique Username and Password that cannot be used by anyone else.
Inactive Internet Banking sessions will be detected by our system and you will automatically be logged out to ensure your account details are not compromised.
If you suspect that your account has been compromised, please change your password and contact us immediately by calling
1800 599 921 (Local) or +84 28 3898 9999 (Overseas)
(24/7 including public holidays)
When it comes to keeping your account secure, your role as an online banking user is just as important as ours. You may consider adopting these best practices to keep your account safe.
UOB and our partners will never request for your password. Always keep your Personal Internet Banking (PIB) username, password, One-Time Password (OTP), Debit Card and banking account details confidential at all times.
Do not use personal information such as your telephone number, birth date or the like as your password as these will not make strong passwords.
Change your password regularly.
Change your password immediately if you suspect your account has been compromised.
Always use a mobile device or computer that you trust.
Always log out after an online banking session.
Always clear your cache after your online banking session before moving to another website.
Install and maintain the latest anti-virus software on your mobile device or computer.
Use operating systems and browsers that are up to date.
Type in the URL of UOB website directly into your browser.
Do not key in your username, password, mobile number or OTP into suspicious websites or mobile apps.
Check your statements regularly.
Do not grant remote access of your computer to anyone or download any remote control software as instructed over the phone.
Online threats come in various forms and are constantly evolving. With a better understanding of the latest threats, you can stay well informed on how to keep your finances safe. The more advanced the technology is, the more sophisticated scams have become. Always be alerted! Below are some common cases for your reference:
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Fraudulent online loan application Fraudsters may impersonate bank staffs to introduce fictitious products and services (e.g. unsecured personal loan) with attractive schemes to attract victims. Victims are usually requested to install online loan application or invited to join online chat groups to complete the application process. Loan approval letters with fraudulent signatures and seals of the bank may be issued to victims. Victims are usually required to transfer a sum of money to fraudsters to prove their financial capabilities and these are usually substantiated with fictitious fee request letters from the bank. Post transfer of funds by victims to fraudsters, they will be informed to wait for loan disbursements. However, customers will not receive the funds and will lose the fees they have transferred. |
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Fraudulent online loan application Fraudsters may impersonate bank staffs to introduce fictitious products and services (e.g. unsecured personal loan) with attractive schemes to attract victims. Victims are usually requested to install online loan application or invited to join online chat groups to complete the application process. Loan approval letters with fraudulent signatures and seals of the bank may be issued to victims. Victims are usually required to transfer a sum of money to fraudsters to prove their financial capabilities and these are usually substantiated with fictitious fee request letters from the bank. Post transfer of funds by victims to fraudsters, they will be informed to wait for loan disbursements. However, customers will not receive the funds and will lose the fees they have transferred. |
You have just won a lucky draw with huge reward! An email or call requests for your card details and OTP to transfer the rewards to you.
The police or court (or any government agencies) call and inform that you are involved in a serious crime, such as money laundering or trafficking! They need your ID, email, and OTP to investigate. Or worse, you need to transfer a hefty amount of money to them to help the investigation and prove your innocence.
A call from a fake bank personnel or representatives of financial service companies (especially e-wallet ones) to request your confidential information (OTP, email, ID…) to help upgrade some services or verify accounts.
You sell something online, and someone from overseas places an order. They claim to transfer the money through MoneyGram or Western Union, and send you a link to a website to verify. The website will ask for your credentials, which will be used to breach your account.
An SMS purportedly from UOB Vietnam sent to trick victims into accessing fake UOB Vietnam websites to confirm an overseas transfer, or unblock their bank accounts.
An email from a service provider requesting your card details and OTP to unlock your login ID because your account has been hacked.
A call from fake personnel MoneyGram or Western Union to notify you on pending transaction and request you to click a link sent via Brand Name SMS to authorize the transaction. You will be re-directed to a phishing website asking for your online banking credentials or card information, which are used to breach your account.
You are called by a tele-communication employee offering to support you to upgrade to 4G SIM remotely to enjoy new promotions and avoid cellphone service being cancelled. Then, you are instructed to send SMS with specific syntax which is a way for fraudsters to take control of your SIM. They can retrieve OTP sent to your phone number to make any transactions.
Once customers' computers or devices are infected, the malware will attempt to steal the customers' login and authorisation credentials (such as User ID, Password, One Time Password) by altering the flow of logging on to the UOB website. After the first login page, it will show a message "We are currently processing your information, please wait...." which does not exist in the legitimate UOB website.
Even as you enjoy the convenience of banking on the go, it’s important to keep your account safe. Read more about our security and privacy policies and how to safeguard your mobile banking activities today.
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We are committed to meeting and exceeding all industry standards. Protecting your information is our job, and we take it very seriously. Find out how we protect you or take a look at our security policies. |
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We are committed to maintaining the highest standard on privacy practices. We and our partners will never sell, rent or loan any personal information that you share with us. We will never request for your password or PIN over the phone, email or SMS. Your password and PIN are private to you – Never reveal them to anyone. |